Online Training for Federally-Facilitated ACA Exchanges Now Open

From the Desk of Larry Grudzien

The online training site for Health Insurance Marketplace in-person consumer assisters is now open. These assisters will help consumers understand their options, apply for coverage, and get enrolled beginning October 1, 2013.

On this site you will find training curricula for entities that can be officially certified to help consumers in Federally-facilitated Marketplace (FFM) states apply and enroll for coverage, in-person: agents, brokers, Certified Application Counselors, in-person assisters, and Navigators.

Health Insurance Marketplace training curricula will be added to this site over the next month as entities are approved and begin preparing to serve consumers.

  • Agent/broker training is available now. Agents and brokers may begin their training immediately, and can then obtain an active FFM User ID by completing an identity proofing process later in August.

  • Certified Application Counselor (CAC) training will be available on August 15. Organizations may now apply to be a CAC and begin foundational training.


Navigator training will be available by the end of the month. Navigator grants are expected to be awarded in mid-August.